Terms & Conditions

  1. Company Data

    Scharfen Slicing Machines GmbH
    Ruhrstrasse 76 a
    58452 Witten / Germany
    T +49 2302 2827-70
    info@scharfen.com
    www.scharfen.com

    Managing Director: Philipp Georgi

    Responsible for the content within the meaning of § 5 of the Electronic Information and Communications Services Act (Telemediengesetz):

    Philipp Georgi
    T +49 2302 2827-70
    E: info@scharfen.com
    VAT ident. no.: DE 815 763 115
    Commercial register: HRB 17310,
    Bochum Registration Court (Registergericht)

  2. Registration

    In order to gain access to some of the services on the website scharfen.com (our "website"), registration is required. When you provide your information online, you are asked to ensure that this information is accurate, current and truthful. You are also responsible for the personal information related to your online account and for keeping your password secret.

    The Terms of Use and all our policies and procedures are governed by and construed in accordance with the relevant laws of the Federal Republic of Germany and are subject to the exclusive jurisdiction of the relevant courts of the Federal Republic of Germany.

  3. Order

    Once your order is complete, you will be asked to provide personal and payment information. As part of the online transaction, we may conduct a credit fraud check. With your payment order via the website, you give us permission to conduct such checks as necessary.

    Orders placed through the Website are subject to the availability of the requested items. Items that you have placed in your shopping cart on the Website will not be reserved for you and will be available for purchase by other customers who are also in the online store.

    Once you have placed your order through the Website, the items will be reserved for you. However, the sale is not complete until the goods leave the warehouse and payment has been successfully received.

    Availability depends on your delivery address and is subject to stock availability.

  4. Prices

    All prices on the homepage are given in the currency Euro (EUR). A payment in other currencies is not possible.

    All prices for Germany and the EU are inclusive of taxes. All final prices for articles, which are indicated on the payment side, represent the total price to be paid by the customer for these articles, independently of the delivery address. For deliveries to the EU, this price includes VAT (or its equivalent) at the current rate. Although this price is the same for shipments outside the EU, where VAT (or its equivalent) may not apply, customers are not entitled to a discount or refund to offset different tax rates.

    Such customers pay the same price for the item as customers who place an order with a place of delivery within the EU. Other elements of the final payment price, including shipping costs, may vary from customer to customer.

  5. Import duties and taxes

    Import duties and taxes can be levied by the respective local authorities. It is legally required that we declare the total value of the contents of all deliveries. Local import duties and taxes may be levied by the supplier on behalf of the local customs authorities.

  6. Payment methods and order acceptance

    We accept the following payment methods on our website:

    Visa, Mastercard, American Express, Paypal, Bank Transfer

    For all orders the payment is due with dispatch of the goods. The payment is subject to a credit fraud check and a credit card holder check.

    By submitting your order you confirm that you are the cardholder or that you are making the payment with the cardholder's consent. We reserve the right to refuse payments and orders from customers under the age of 18.

    The entire payment process is handled through WooCommerce’s secure payment system, where all payment details are encrypted. All credit card information is stored securely on WooCommerce’s secure servers.

    Your order and payment will not be considered complete until the final payment is made when the goods are shipped. We reserve the right to refuse any payment or cancel any order at our sole discretion.

  7. Return & exchange

    If you are not 100% satisfied with your purchase, you may return the item for exchange or refund within 14 days of receipt of your order, provided the item is unused and in its original packaging. We reserve the right to refuse refunds for items that are not in saleable condition.

    Returns will only be accepted for items purchased directly from scharfen.com.

    If you want to return an item, please contact us at
    info@scharfen.com

    Customer Service Worldwide
    info@scharfen.com

  8. Order cancellations within the scope of the right of withdrawal under distance selling law / the right of withdrawal for consumer contracts

    Customers in the EU have the right to cancel their order within a certain period of time pursuant to the Distance Selling Right of 2000 ("DSR") for orders placed before 13 June 2014 and the Consumer Contract Right of 2013 ("CCR") for orders placed after 13 June 2014. Scharfen will accept such a cancellation if it is made within fourteen (14) days of receipt of the items. Cancellation must be made in writing, either by e-mail or by post: info@scharfen.com

    Scharfen Slicing Machines GmbH
    Ruhrstrasse 76 a
    58452 Witten / Germany
    T +49 2302 2827-70
    info@scharfen.com
    www.scharfen.com

    For all order cancellations according to DSR/CCR you have the right to a full refund, including shipping costs. Refunds will be processed within 30 days of receiving your cancellation request. However, it is your responsibility to return your item(s) in a timely manner via a secure delivery service. Items must be in good condition. To arrange your return, please contact us at info@scharfen.com

  9. Intellectual property

    Use of the Scharfen website does not grant you any copyright or intellectual property rights in the content of the website. All copyrights are protected by national and international laws.

    All contents of the website may only be reproduced or distributed with the express permission of Scharfen Slicing Machines GmbH.

  10. General regulations

    We may transfer these rights and obligations under these Terms to another organization. We will then notify you in writing, but it will not affect your rights and obligations under these Terms. This Agreement is between you and Scharfen Slicing Machines GmbH. No other person has the right to enforce any of these terms and conditions. All clauses of these terms and conditions apply independently of each other. If any provision of this agreement is found unlawful by any court or other relevant authority, the remaining provisions shall remain in full force and effect. If we do not advise you of the performance of your obligations or if we do not exercise our rights in relation to you or do so only with delay, this does not mean that we waive those rights and that you are relieved of those obligations. A waiver of any default on your part will only become effective if we give written notice of such waiver. Our waiver of any default on your part does not automatically constitute a waiver of any subsequent default on your part. These terms and conditions are subject to German law. Both parties, Scharfen Slicing Machines GmbH and you, agree to submit to the jurisdiction of the German courts.

  11. Changes

    Any changes we make to these Terms and Conditions will be posted on this website and, where appropriate, notified to you by email. Please check here periodically to see if there have been any updates or changes to these Terms and Conditions.

  12. Contact

    Our contact details are as follows:
    Scharfen Slicing Machines GmbH
    Ruhrstrasse 76 a
    58452 Witten / Germany
    T +49 2302 2827-70
    info@scharfen.com
    www.scharfen.com

  13. Applicable law and jurisdiction

    These general terms and conditions are subject to German law. Both we and you agree to submit to the jurisdiction of the German courts in all matters arising therefrom.